Interesting read of My Quest For A Defect-Free Microsoft Surface Goes Surprisingly Poorly over The Consumerist.
Nitpicky? Maybe, but I spent ~$600 on this thing, shouldn’t it be well made? I dealt with these minor cosmetic issues for about two weeks, but then couldn’t stand it anymore. This Tuesday I went looking online for their support options, and found that they’ve got a nice warranty site set up.
After this things go badly. Recommended to read the full thing. Note that I don’t see this is a failure specifically against Microsoft or the Surface specifically, but more as just horrible customer service. They just get the top billing because they have a big name, similar to anything attached to Apple or Google.